Cancellation Policy      

Order Cancellation Request  

Accentcube Technologies Private Limited (“we,” “our,” “us”) operates Moonthreads to offer curated elegance. We’re here to ensure that our users (“you”, “your”) fashion purchase is as seamless as possible.  

We understand that sometimes you may change your mind after placing an order.   
You can request a cancellation through your account dashboard before your order is prepared for dispatch.   
Once the process begins for packaging, cancellations may no longer be available.   
We strive to process requests quickly, but cannot guarantee all cancellations will be approved.   
If successful, the order will not be processed or shipped, and you will be notified accordingly.  

When Cancellation Is Not Possible  

There are moments when an order moves swiftly into preparation and packaging.   
In such cases, we may be unable to accommodate cancellation requests.   
This ensures timely delivery and maintains our quality service standards.   
We recommend reviewing your selections carefully before confirming your order.   
Once packed for shipment, the item is considered processed and cannot be withdrawn.  

Refund After Cancellation  

Approved cancellations will be followed by a refund processed through the original payment method.   
Refund initiation happens once the cancellation request has been reviewed and approved.   
Processing time may vary slightly depending on the payment provider's policies.   
You will receive confirmation once the refund process has been completed on our end.   
We aim to make this experience as smooth and transparent as your shopping journey.  

Partial Cancellation  

You may wish to cancel a part of your order while retaining other items.   
We allow partial cancellations, provided the unselected items have not been packed for shipment.   
Each item is reviewed individually for eligibility under the cancellation window.   
If eligible, the value of the cancelled item will be refunded accordingly.   
We encourage timely requests to avoid disappointment, especially for high-demand styles.  

How to Initiate Cancellation  

To initiate a cancellation, log into your account and head to your recent orders section.   
Select the item(s) you wish to cancel and follow the guided steps on the cancellation form.   
Our team will review your request and keep you updated via email.   
We are here to assist you should you need help navigating this process.   
Customer satisfaction is at the core of our service, even when plans change.  

Policy Updates and Changes  

We may revise our cancellation policy to reflect evolving practices and improve clarity.   
Any updates will be published on this page without prior notice.   
It’s advisable to review this section periodically before placing an order.   
Your continued use of the platform implies agreement with the most recent policy terms.   
We aim to keep our terms fair, clear, and aligned with your expectations.  

Contact Us  

Reach out to us to clear any queries or concerns you may have about our Cancellation policy.   

accentcubetechnologespvtltd@gmail.com